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Sutherland

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Company Overview

Sutherland has not provided any information.

List of Open Positions

Manager - Executive Assistant

As an Executive Assistant, you will act as the right hand of the company executive. Your role is crucial in supporting top-level executives and ensuring smooth operations within the organization. Your primary responsibilities include: 1. Calendar management: Organizing and managing the executive's schedule, including setting up meetings, appointments, and events. You'll be responsible for coordinating with internal and external stakeholders to ensure effici...

Full-time

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Team Manager | Social Media

Managers in this role get to:Team Leadership: Lead, motivate, and inspire a team of social media specialists to achieve performance targets and deliver exceptional service to clients. Performance Management: Monitor team performance, identify areas for improvement, and implement strategies to enhance productivity, efficiency, and quality of work. Training and Development: Provide...

Full-time

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Team Manager – Collections

Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activitiesAccomplish weekly deliverables, such as:Coaching compliance inclusive of RCAs and action Plans.Weekly Audit requirement and call scrubbingsTeam attendance...

Full-time

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Subject Matter Expert - Collections

SMEs in this role get to:Empower the Work: Create, facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also conduct floor interventions for BQ teams.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Take the lead: Delivering new hire training fo...

Full-time

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Company Summary

Sutherland