Sales Operation
Ensure data entry accuracy while performing sales order processing in CRM
Preparation of sales contract documents
Maintain shared folder to record all sales related documents
Coordinate with logistics on deliveries to ensure delivery deadlines can be met
Coordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check).
Service Operation
Handle incoming customer enquires via service hotline and dispatching jobs to Service Engineers
Daily service order processing in CRM, Mobile X, ensure data entry accuracy
Ensure preventive maintenance order list is well prepared weekly
Ensure service quotations, contracts are well managed
Maintain new installation ibase in system
Maintain NPS survey sending in/out on time
Maintain Utilization monthly report for Service Engineers
Coordinate with Service Engineers and other business support function for post installation operation (ibase entry and invoicing)
CRM, CPQ, Mobile X Training
Conduct CRM and CPQ training/refresher course to the Sales Team when necessary
Conduct CRM and Mobile X training/refresher course to the Service Engineers when necessary
Keep updated on the new features of CRM
Act as the 1st level key user for CRM and adapt the new features to daily task
Demo and Inventory Management
Ensure all local demo loan are updated in system
Ensure all spare part inventory are well tracked and tools inventory are calibrated on time
General Administrative Task
Work with Sales and Service team for tender submission
Work with logistics team to purchase new tools, calibration tools and loan process.
Work with quality control, sales, service team to assist recall project for product and spare parts
Work with logistics on return of defective goods or exchange
Work with finance team in write-off process
Education
- Diploma or Degree in Business Administration, Marketing, Supply Chain or any related fields
Experience
- 5 years working experience with minimum 2 years’ experience in handling Administration, Order Processing and Customer Service
- Basic knowledge of logistics
- Excellent interpersonal and communication skills
- Pleasant personality and proactive mindset
- Good team player and able to multitask under tight timelines
- Proficiency in Microsoft Office (Word, Excel, Powerpoint)
- Good command of spoken & written English
Your ZEISS Recruiting Team:
Pei Yee Tan
