Role Purpose:
- To ensure software solutions implemented to successfully meet customer business requirements and internal FBAU standards.
Key Challenges:
- Working with virtual teams to support the delivery of a solution and the creation of relevant documentation.
- Taking ownership for BAU and customer requirements in terms of governance, documentation, and technical integrity of services delivered.
- Delivering high quality solutions in a timely manner whilst maintaining effective communication channels to all stakeholders.
- When you work with us at BAU, you join a global community that inspires collaboration and innovation. You will have the opportunity to develop your skills and career in a flexible and diverse environment that will enable you to shape the future of our company and our customers.
- Driven by innovation, BAU is transforming its business model, solutions and customer value proposition to align and deliver on the future business needs and requirements of Australian businesses.
Responsibilities & Accountabilities:
Software Solution Implementation
- The customer’s core business applications and IT infrastructure is adequately understood to ensure successful implementation of BAU software solutions.
- Software solutions are successfully implemented as outlined in Solution Design Documentation
- Ownership is maintained during implementation activities, all issues and challenges are managed and clearly documented to ensure a successful and agreed outcome.
- Stakeholders are kept up to date on project status with any risks and issues highlighted and escalated as appropriate.
Customer Experience
- Customers view BAU, and specifically Professional Services, as a “trusted advisor”.
- Customer engagements are managed through adherence to BAU systems and processes.
- All escalated customer situations are resolved to the satisfaction of key stakeholders
- Customer expectations are effectively managed; appropriate actions are identified and completed.
Process Excellence & Continuous Improvement
- Internal and external stakeholder relationships are developed and maintained.
- All documentation and reporting is accurately completed and non-compliance is reported back to relevant stakeholders.
- Activity planning and forecasting is tracked and maintained within BAU systems.
Knowledge Management and Capability Development
- Culture of knowledge sharing is actively championed. Culture of knowledge gain is driven through continuous professional skills development and knowledge exchange.
- Technical and industry expertise is maintained and up to date to competently deliver business solutions for BAU customers.
Personal Leadership & Engagement
- Communication across division and broader organisation builds understanding, alignment and engagement.
Skills and Qualifications
- Demonstrated ability to work in virtual teams effectively and collaboratively to deliver project deliverables and outcomes
- Demonstrated understanding of relevant industry verticals (e.g. Government, Corporate, Education, Finance, Health Care) – drivers, trends, emerging best practice and challenges
- Good communication and presentation skills
- Demonstrated knowledge in print technologies, operating systems, network protocols, switches, client/server architecture, applications, databases, file formats, programming languages and all layers of the OSI (Open Systems Interconnection) model
- Demonstrate a professional approach and framework to utilise industry standard network and application troubleshooting tools and utilities.
- Demonstrated ability to effectively troubleshoot systems and application related technical issues to provide timely resolution and restoration of services.
- Demonstrates ability to plan and coordinate own work activities to meet commitments and quality expectations.
- Takes ownership in building and applying professional and technical skills and capabilities.
Professional Experience
- Minimum 3 years IT project service delivery experience
- Proven experience in documenting technical requirements for delivery
- Proven experience with working in a virtual team, achieving deliverables on time and as per plan
- Previous experience with print management applications is desirable
- Network, Server, Database and SQL technologies experience
- Scripting knowledge is desirable
- Managed print industry knowledge is desirable
Education/Academic Qualifications
- Tertiary and/or relevant qualifications in Computer Science/Information Systems
- Industry accredited certifications (MCP/MCSE or similar) is desirable.
- Professional certification in project management is desirable.
Standard Job Benefits:
- HMO
- Paid Time-Off
- Quarterly Sick-Leave conversion
- Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
- Equipment provided
Standard Job Highlights
- Career growth and development opportunities
- Stable organization and industry leader
- Collaborative and fruitful company culture
Why Join Us?
Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.
We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you.
