The Telephone Operator is the heart beat of the hotel operation. The position is responsible in processing all external and internal calls either by redirecting calls or assisting the caller. The Telephone Operator will take ownership of the callers’ requests, issues, concerns and ensure follow up according to the hotel’s standards. Telephone Operator serves as a liaison for guests requiring information relating to all aspects of the hotel. Telephone Operator maintains the hotel’s telephone system and assisting all external and internal guests in operating the telephone system.
What you will be doing:
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
