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Jobs in Philippines   »   Jobs in Mandaluyong   »   Art / Design / Entertainment Job   »   Team Leader for CSR Account KAN 300 SL
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Team Leader for CSR Account KAN 300 SL

ISTA

ISTA company logo

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO CSR TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

  • Handle a team of project coordinators and CSR (10-15 FTE)
  • Manage US-based client effectively
  • Manage own line of business effectively
  • Coach, train, mentor CSR direct reports

  • at least 6 months experience as a BPO TEAM LEADER
  • Leadership Skills - able to articulate a clear vision and goals for the team, capable of making informed decisions promptly and knows how to delegate tasks effectively based on team members' strengths.           
  • Communication Skills - Can convey ideas clearly and ensure understanding among team members and listens attentively to team members and values their input.           
  • Organizational Skills - Efficiently manages time and prioritize and sets clear, achievable goals for the team and individuals.           
  • Accountability - Takes ownership of both successes and failures. Communicates openly about team progress and challenges.           
  • Technical Proficiency - Possesses a strong understanding of the team's work domain and capable of providing guidance and solutions to overcome obstacles. 

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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