ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SENIOR DIRECTOR FOR OPERATIONS to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Roles and Responsibilities:
- Overseeing operational processes and developing strategies for improved efficiency of BPO operations
- Attending meetings with other managers and senior management to align company objectives and performance
- Tracking, analyzing, and reporting performance data on key departmental initiatives
- Leading negotiations, budgeting, purchasing, and putting efficient workflows in place
- Partnering with business leaders, staff, and value creation teams to drive operating performance and strategic initiatives
- Coach and mentor Operations Directors and Client Services Directors
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Ensure that the company runs with legality and conformity to established regulations
- Manage an operations department of 1200+ FTE
- At least 2 years of experience as Director in the BPO Industry - from any department: Operations, Training and Quality, Transitions, Support
- Amenable to work ONSITE in Makati on night shift
- Must have handled US Healthcare Insurance accounts at least as a manager
- Must have handled at least 10 different clients as a Director
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
