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Jobs in Philippines   »   Jobs in Mandaluyong   »   Art / Design / Entertainment Job   »   Team Leader for CSR Airline Account EAA 400 SL
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Team Leader for CSR Airline Account EAA 400 SL

ISTA

ISTA company logo

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TEAM LEADER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

•    Oversees daily operations for all agents delivering high-quality and valued services

•    Conduct training and coaching, including insights and action plans to improve

•    Analyze and report on productivity and other metrics such as attendance, end-of-day reports, compliance and company protocols

•    Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, and reports

•    Perform other supervisory tasks as required

  • 1-2 years of experience as a Team Leader in a Airline/Travel account
  • Excellent Verbal and Written English Communication Skills
  • Ability to think outside the box, have analytical mind, generate insights and strong problem-solving skills
  • Can start ASAP
  • Amenable to working in Shaw Blvd, Mandaluyong office and in shifting schedules

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
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