Technical Service Support

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

ROLE SUMMARY

Resolver and resolution management for technical after-sales for B2B (EG/SG). Handles medium, mid-complex to complex technical incidents and orchestrates resolution with support partners, including last mile, customer end and Network circuit restorations.

DUTIES AND RESPONSIBILITIES

• Resolves end-to-end B2B circuits (across all products) incidents both Wired and Wireless using all the Network Management Systems available to support the product.
• Restores circuit thru all logical approaches across Globe.
• Conducts joint testing, coordinations rerouting, change of facilities (logical) and configuration modifications until resolution with other support teams (NRC, RSC, INOC, Tier 2, and Field Support (ECOPS CFS, RGPM, etc).
• Provides next level support for NRC, RSC and INOC for inhouse circuits.
• Performs circuit and alarm clearing activities.
• Provides premium support to Tier 1, Managed, and Hyperscaler Customers.
• Supports and implements customer-related technical activities and inquiries.
• Acquires extensive knowledge, trainings, and certifications to use the different Network Management System for management, monitoring, investigation and restoration of circuit incidents.

SKILLS

Soft:

• Strong communication and presentation skills, problem-solving, and process improvement.

Hard: Technical Skills

• Telco Knowledge: IP Networks, etc
• Core Data (DIA, MPLS, DLL, IPL, IPVPN, DWDM, ROADM, etc.)
• Broadband (Fixed BB, LTE, 5G, Enterprise Voice, SDWAN)
• Mobile (Business Postpaid, Wireless VPN, etc.)
• ICT (Cloud Services, Data Center co-locations, Securities, etc.)
• Certification/License (preferred): ECE, ITIL, CCNA

REQUIREMENTS

• 1-3 years experience of a similar field or in Telecommunications industry.
• Knowledgeable on IT and Telecommunications technologies (see skill above)
• Graduate of any Bachelor's Degree related to the filed of work

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.