At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
Leads the overall fulfillment of migration initiatives (Broadband, Core Data, WIreless) working closely with our Product and NTG partners.Strives for successful customer migration, mitigating risks and fallouts to protect our existing GSR.
ROLES AND RESPONSIBILITIES:
EFFECTIVE ORGANIZATION SERVING BUSINESS’ REQUIREMENTS:
a. Advocates the Globe Way and 10 Service Principles
b. Designs Section BSC/PPE plans aligned with the NTG Imperative
c. Evaluates, develops & endorses appropriate 3D Role Profile, promotions,
performance and succession plans
d. Establishes and sustains an effective and highly engaged Organization
e. Ensures continued competency and skills availability. Assesses and
creates Capability Build Plans and Individual Developmental Plans to
maintain a high performing team.
f. Ensures a healthy and productive collaboration & partnership with all
project stakeholders and influencers.
g. Drives resource Efficiency & Cost Savings thru Initiatives and Special
Projects
h. Manage Tools and Resources & Budget Planning, Allocation, Control and
Upkeep
i. Communicates to staff all updates, priorities and special assignments as
required through cascades or regular meetings so that work is aligned
towards priorities and objectives
j. Manages workforce productivity through regular monitoring, coaching
and counseling when necessary to determine sources of problems that
may affect output, and resolve them as quickly as possible
k. Serves as Advisor/ Co-Owner of staffs’ Individual Development Program
l. Monitors attendance on supplementary development (e.g. orientations,
On-the-job Training, Immersion, mentoring and other learning activities)
m. Participates in CSR activities that embody the Globe of Good culture.
Delivers:
a. Project Team, Task Force Team and Focus Team Structure
b. Balanced Scorecards
c. 3D Role Profile
d. High iCSAT and ESAT
e. Annual Section PPE
f. Promotion Endorsement
g. Succession Plan and Individual Development Plans
h. Competency Development Plan, Training Certificates/Certification.
i. Section Budget, Savings and Variance Reports.
j. Cost-Saving Initiatives
k. Customer-centric organization
READINESS & ABILITY TO SUPPORT BUSINESS NEEDS/ BUSINESS
CONTINUITY:
a. Support the establishment of an efficient, effective and aligned strategy
and shared end to end goals (build profile, scope, budget) addressing
Business needs.
b. Establishes and ensures overall readiness & capability to support
Business requirements (resources, skill-set, contractors, etc.).
c. Encourages innovative ways of delivering Business requirement
d. Assigns key personnel/SMEs for Business Continuity Planning/BCMS and
new tools development.
Delivers:
a. Aligned Scope/Activity/Resource, Budget., Schedule Estimates
b. Resources Availability
c. Sections’ Capability to support urgent Business needs and to
complement SCC Crisis Management Team
d. Business Continuity Plan/BCMS/ISO Certification
PROJECT MANAGEMENT & SERVICE DELIVERY:
a. Facilitating synergies with PGPD, AEPM and DRM for a more effective
High Speed CRFS strategies.
b. Advises/Participates on the establishment of Build Plans
c. Addresses Issues and Escalations and formulates mitigating measures to
address delays and stitching/CRFS declaration dependencies.
d. Ensures Submission of Reports, Scorecards.
e. Learns Business’ requirements and Impact of teams’ deliverables.
f. Collaborates with Project Stakeholders, Influencers and participates on
Cross Program and any other Wireline Related initiatives requiring
support from NSP Team.
g. Facilitates the execution of requirements for VIP, HVCs and priority
projects.
Delivers:
a. Prompt endorsement to DRM CRFS for declaration, NEW High Speed
Broadband (VDSL, FTTH and DP Augmentation).
b. Validated documents completion, NE uploading in ITNM and OSS
Stitching and correct NE placements in the OSPMS.
c. Cross Program/ Project Support: B/OSS Migration Support for FTTH and
xDSL (Project Renaissance)
d. Broadband Subscriber Provisioning Issues Resolution (Transposed, IP
Parameters) in coordination with CFS and SLI.
e. S2G Agile Broadband/FTTH participation.
f. CRFS declaration, Issues Resolutions tracking and Projects scorecards
and Dashboards.
g. Updated DSL Utilities data
h. Pain points, Weaknesses, Escalations Analysis & its resolution
i. Established support from all Influencers
TOOLS, PROCESSES/ POLICIES DEVELOPMENT & IMPROVEMENT:
a. Reviews the documentation completeness and updating and teams
readiness for Internal Audit and External Audit relative to -
ISO9001:2015 Quality Management System and ISO
20000-1:2018 IT Service Management System recertification.
b. Ensures the development and management of effective
Database/Inventory and Facility Management Systems and other tools Health Reporting, Project Management, Customer Experience etc.
(Netcracker, ITNM, WinSCP, OSPMS)
c. Collaborates with all concerned project disciplines and Governance in
developing Process Improvement Plans.
d. Schedules Periodic Review and Update of PPMs, Business Continuity
Plans and Documents; and ensures adherence of staff to company’s
Organization Process Assets.
Delivers:
a. Updated PPMs
b. CRFS Tracker
c. Broadband Issues Tracker
d. Updated BCM documents.
e. Projects Documentation, Control & Archiving
NETWORK INVENTORY MANAGEMENT:
a. Enrolment of Wireline Broadband NE to ITNM
b. Facilitate and align database updating activities (OSPMS)
Delivers:
a. Ensures enrolment and alignment of Wireline NE to ITNM based on
what’s on site and on the submitted documents.
b. Ensures stitching and alignment of ODN configurations and connections
based on as-built.
c. Validates/Compares addresses of NAP,LCP and DP location and should
match with what is reflected in the OSPMS.
QUALIFICATIONS:
Work Experience
● At least 5 yrs experience in Telco/IT environment and managing people and
projects.
Level of Knowledge
● Advanced level of expertise.
LEADERSHIP COMPETENCIES
● Strategic and Business acumen
● Resourceful Planning and Organizing
● Managing change with courage
● Optimal results through people
FUNCTIONAL COMPETENCIES
● Ability to apply advanced project management principles, skills and
competencies
● Ability to identify and scope out all requirements, contributors and
influencers relative to the delivery of the end to end Transport, Fixed and
Cable facility/circuit/port allocation & management, mapping and
provisioning supporting the Business targets as well as the development and
management of Productivity tools (as-built. on-line provisioning tool).
● Ability to manage risks, opportunities and interdependencies among projects
● Has an advanced technical, business and industry knowledge on
Transmission and Cable Network & Systems (PDH, SDH, IP,HDSL, Fiber NMS) and Innovations esp. on its end to end Transport, Fixed and Cable Inventory
management, mapping & provisioning, (including troubleshooting and
testing) supporting the Business targets. Comprehensive Knowledge on Fixed
Access Network and Broadband Technologies (End-to-End Fixed Network
Architecture, Fixed Access Network Logical Design and Fixed Access Network
Services Platform, VDSL and FTTH Principles)
1. Expert working level knowledge on core, access and transmission
network and principles across wired and wireless platforms and how
they interact.
2. Understanding of new and upcoming technologies and innovations
(5G, LTE, FTTx).
● Strong awareness of Globe’s Transport, Fixed and Cable network, processes
& system /resource capabilities.
● Ability to perform coordinated planning, prioritization, execution of projects
and subprojects that are tied to the client’s requirements
● Ability to direct management & responsibility for achieving the project
objectives
● Ability to optimize use of shared organizational resources
● Ability to manage client/stakeholders demand
● Ability to produce project and performance reporting and an enterprise view
of projects under its purview
● Ability to immediately identify and troubleshoot or mitigate potential risks,
problem areas and pain points.
● Advocates care and value for all company resources, properties and
investments
● Displays pride and promotes the company, its products and services.
● Displays excellent communication, presentation and negotiation skills
CORE COMPETENCIES
● Ability to lead in understanding the customer and understanding how the
company can provide solutions to enhance the customer’s business; ability to
lead in resolving problems or issues that impact the customer by liaising with
other managers, and by offering and negotiating mutually agreeable
solutions.
● Ability to demonstrate forward thinking to develop and to execute new
approaches and/or technologies; ability to take calculated entrepreneurial
risks to seize opportunities; ability to analyze the profitability of different
scenarios and to manage uncertainty; ability to use expertise to create new
solutions to unstructured problems.
● Ability to build collective commitment, design systems and culture that
support sharing and promote teamwork.
● Ability to craft strategic solutions and to drive collective accountability, ability
to support decisions made by others; ability to approach problems with long
term business perspective.
● Ability to balance the need to produce results; ability to determine overall
feasibility and the ability to drive quality results.
● Ability to create common and shared goals and vision; ability to build a sense
of urgency; ability to manage career movements and developmental
opportunities.
● Ability to capitalize on market trends, to identify business opportunities, to
understand business interests and to undertake the necessary strategic
planning tools; ability to gain industry, market credibility and positive image
for Globe.
● Ability to champion team goals; lead the development and implementation of
activities that lead to operational excellence; ability to prioritize based on the
cost-benefit ratio to customers; ability to establish sponsorships from all
divisions to ensure alignment and shared accountability.
● Ability to empower others by giving them the opportunities to demonstrate
leadership; ability to understand and bridge differences in motivation, culture
and capabilities; and the ability to assign tasks that will stretch the
capabilities of individuals that in turn will lead to improved self-confidence.
● Ability to maintain integrity and deliver the requirements under pressure
● Ability to manage diverse personalities capitalizing on common sets of
values, mission and vision and individual strengths.
● Ability to challenge status-quo in the interest of continuously improving
current state, capabilities and capacities.
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
