Job Description
Production Control (PC) provides 24 x 365 on-site support of all production processing streams in a multi-platform environment. A key to providing this support is the presence of a PC Analyst that is trained on the IMS products and familiar with the various tools and platforms on which these products process. PC Analyst, under broad guidance monitors status of all productions and takes appropriate action to ensure that all products are delivered on-time.
Principal Accountabilities:
• Monitors the production environment, consisting of Mainframe, UNIX, LINUX and NT platforms, using established tools.
• Responsible for first level response to job failures within the production environment.
• Takes corrective actions when possible, according to established SOP.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• Takes appropriate actions to ensure that processes are completed according to the schedule provided.
• Documents issues into the Problem Management system and conducts follow ups for proper resolutions.
• Informs relevant production support teams of outstanding issues that require further follow-up.
• Provides updated status of current environment and activities to the next shift at daily turnover meeting.
• Provides shift status to manager detailing issues that are impacting deliveries and require additional attention.
• Provides training to new/junior analysts as required.
• Acts as a product-specific or procedural SME in the absence of Scheduling and/or manager onsite.
Minimum Education, Experience, & Specialized Knowledge Required:
• Associate degree and/or 5 – 7 years in a production environment.
• Previous experience in production environment is required.
• Proficiency in Cybermation/ESP scheduling software package.
• Strong OS JCL & SDSF skill set required.
• Basic knowledge and understanding of UNIX and NT environments.
• Experience with Service Now or equivalent problem management tool.
• Must possess strong analytical and problem-solving skills.
• Strong written and verbal communication skills required.
• Knowledge of IMS Standards and products a plus.
Additional Information: Department coverage is 24 x 7 x 365. Candidate must be able to work a rotating 3-day work week consisting of 12.5 hour shifts that alternate between dayshift and nightshift including weekend and holidays when assigned.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
