Order Management Analyst

An Order Management Analyst is a critical role in the logistics and supply chain process of a company. Their primary responsibility is to ensure accurate and efficient booking of finished goods sales orders for customers.

He/She is also responsible for the timely confirmation and allocation of customers’ orders.

1. Receive Order from Sales / Customer
2. Create/Update/Cancel sales order in SAP
3. Create Outbound Delivery
4. Ensures complete data in Sales Order
5. Allocation of Stocks including reallocations if necessary
6. Submits list of orders with revision or changes including stock out items to OM Supervisor
7. If customer will not replace the item, OM checks availability schedule and send email to  customer on the delivery proposal
8. Check if the data in the Sales Order is complete and correct in the SAP system.
9. Send order confirmation via email to Sales / Customer
10. Monitor open and aging SOs and send email to  customer/TBM if still valid for serving or endorse for cancellation
11. Follow up release of Hold Order
12. Review and Clean up of Open OBDs