NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realizing the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.
This role will be responsible for delighting clients around Asia through delivering retail measurement insights and analysis and will be situated in our Manila, Philippines office. The work will primarily be supporting the Singapore market.
Responsibilities
- Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia
- Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
- Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients
- Working closely with the Consulting Lead and Customer Service to transform the customer experience
- Consulting clients to optimize the use of NielsenIQ Essentials
- Developing and delivering business solutions for client performance tracking
Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ.
