Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Associate's DegreeTravel Percentage :
0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing :
Desktop Support:
Computer reimaging using MDT and AutoPilot technology.
Use of a ticketing system (ex. ServiceNow.)
Setup of different hardware and software for office use.
Troubleshoot and resolve hardware (computers, printers, phones, video conference, peripheral devices), software (OS, applications, websites, VDI), and network issues (LAN, WiFi, VPN) of end-users.
Ability to provide quality support remotely to employees working from home.
Participates in calls to resolve outages experienced by different Business unit (BU) supported.
Collaborate with different Technology team (Network, Voice, Systems, Messaging, Service Desk, Server, etc.) of the company in resolving an issue or completing a request.
Involved in different project such as setup of workstations for new Processes/BU, testing of new applications, roll-out of software, audit preparation and the like.
Remediation of identified system vulnerabilities.
Navigate and effectively use Vmware, Active Directory, and Microsoft Azure.
Implement the different processes of the Technology team.
Participate in PEZA/Finance/Internal/External audits.
Asset Management:
Maintain accuracy of Asset inventory.
Releasing of assets as well as receiving of returned assets.
Effective use of an Asset Tracking system.
Report to vendors for resolution of assets under warranty.
Facilitate regular disposal of defective assets as well as those 5 years and older.
Collaborate with various local vendors.
Back Office
Effective use of Office 365 and other automation system.
Excellent documentation skills.
Records management.
Compliance to company and government regulations.
What we offer you :
• Competitive salary and attractive benefits
• A modern, international work environment and a dedicated and motivated team.
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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