- You will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- You will escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Adhere to and comply with the schedule set by the Team Leader
- Assist in the preparation of other processes as and when assigned/required by the Team Leader
- Display good team working attitude and behavior within the team and other departments in the company
- Assist in projects aimed at achieving team objectives such as implementing ticket deflection strategies, analyzing data/trends to drive defect reduction etc.
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