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Jobs in Philippines   »   Jobs in Pasig   »   Accounting / Auditing Job   »   Account Manager (Sales & Onboarding Specialist)
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Account Manager (Sales & Onboarding Specialist)

Simplesat

Simplesat company logo

Simplesat is seeking a dynamic and customer-focused Account Manager who excels in both sales and onboarding to deliver a seamless, engaging, and consultative experience for new users. 

This hybrid role requires the ability to provide product demos and drive new customer adoption.

You’ll play a pivotal role in ensuring customers get the most out of Simplesat while also contributing to revenue growth through strategic client relationships and product evangelism.

Key Responsibilities:

Sales & Expansion:

  • Conduct tailored product demos to new and potential clients, showcasing Simplesat’s value proposition for their specific use cases.

  • Drive upsell and cross-sell opportunities during onboarding by identifying additional features or higher-tier plans that benefit the client.

  • Maintain a focus on converting trial users into paying customers, with clear onboarding strategies that emphasize ROI for the client.

  • Collaborate closely with the marketing and sales teams to nurture leads and ensure a smooth transition from prospect to active customer.

Customer Onboarding:

  • Deliver a fun, engaging, and educational onboarding experience for new Simplesat users, ensuring they understand the platform's full capabilities.

  • Guide customers through the onboarding process (via Zoom, email, and chat), helping them set up Simplesat within their CRM or helpdesk systems.

  • Address any initial implementation challenges, providing creative solutions to ensure product success in their specific environment.

  • Act as the first point of contact for customers, ensuring their first experiences with Simplesat are positive and that they see immediate value.

Customer Success & Retention:

  • Proactively monitor account health during onboarding to ensure customers are effectively utilizing Simplesat.

  • Reduce churn by working closely with active clients to maximize the value they get from the platform, providing ongoing product education and consultation.

  • Use CRM data to track client activity and engagement, implementing personalized outreach for at-risk clients.

  • Collaborate with the product team to provide feedback on customer needs, helping inform future feature development.

Support & Knowledge Building:

  • Assist with troubleshooting and resolving customer issues during the onboarding phase.

  • Contribute to the growth of our knowledge base, helping to build detailed documentation for users to resolve common issues.

  • Provide customer feedback to the product and support teams, ensuring the voice of the customer is heard in product planning and improvements.

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