It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Systems Engineer, Systems & Cloud Services
Location: Role is partially remote, but will require being onsite in Burlington, MA as requested. Local candidates only.
ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit www.avid.com.
JOB SUMMARY
The Systems Engineer (Systems) will support the configuration, implementation, coordination, control, security, and maintenance and troubleshooting of various technologies managed by the Productivity Technology department; will focus on the administration of servers, networks, computer hardware/software, applications, data storage, data archiving, backup/recovery, disaster recovery, and security solutions. The Systems Engineer will help assess and identify appropriate solutions to be integrated into Avid’s IT Platform and make recommendations for implementation. This position reports to the IT Systems Manager and requires excellent customer service and organizational skills to support Avid’s personnel and business units. In addition, the incumbent will promote a positive work environment by maintaining respectful interactions with peers and other constituents, as well as the ability to successfully work in both a both team and independent work environment. The Avid technology enterprise includes Azure Cloud, Linux, MS Windows, MS Exchange, Active Directory, VMware, Hyper-V, Cisco and LAN/WAN devices, and numerous business applications. Specifically, the Systems Engineer will be responsible for the areas below and may be required to perform other duties and projects as required:
RESPONSIBILITIES AND DUTIES
- Create and maintain good technical documentation.
- Enhance security posture of the environment
- IT Corporate liaison – co-ordinate, test, and plan new policies and processes implemented
- Learn and assist in the planning, design, documentation, and implementation of various systems to include servers (physical and VM), JAMF/Intune, Backups, Redundancy, Disaster Recovery and managed infrastructure technology and software applications.
- Maintain excellent communication with the Systems Manager on all tasks and projects.
- Participate in the implementation of hardware and software solutions that meet the technology and business needs of the various business units
- Perform on-site and remote technical support as needed
- Provide technical input across various projects interfacing with various groups within the organization
- Provide technical support to geographically disperse units in a mixed technology environment including vendor support
- Systems Design, Implementation & Support
- Troubleshoot all production system issues and support requests that are escalated from client services ticketing system. This will include some desktop support for specific applications and processes.
- Work with hardware and software vendors for problem determination and resolution as needed.
QUALIFICATIONS & SKILLS
- Bachelors’ degree in Management Information Systems, Computer Science or business related, or an equivalent combination of education and experience
- 3-5 years professional experience in high-performing enterprise class international / global technical service/operations environments.
- In-depth knowledge and experience with:
- Azure Active Directory,
- Azure Virtual Desktop environment,
- Cloud Compute,
- Disaster Recovery / Enterprise level backups
- LAN/WAN technologies, DDI (DNS, DHCP, IPAM),
- Linux Server / Windows Server (2016/2019)
- Office 365
- On-demand Virtualized environments (infrastructure as a Cloud)
- SSL Certificates,
- Strong interpersonal, communication (verbal and written), with the ability to work well in a diverse team-oriented global work environment
- Excellent customer service skills and organizational skills. multi-tasking and technical project management skills
- Experienced ITIL based Operations governance and management
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
