Your general job duties would be as follows:
• Perform maintenance and service tasks for solar customers
• Diagnose and repair solar systems and electrical components
• Evaluate systems accurately for maintenance, warranty, design, and other purposes
• Provide on-site troubleshooting for solar systems
• Collaborate closely with engineering team to resolve technical issues
• Identify solutions to resolve technical design problems, including electrical systems used during construction
• Read and interpret blueprints, schematics, and wiring diagrams
• Provide training to service staff on how to identify and resolve issues, repairs, ect.
• Mentor a team of 4+ solar maintenance staff
• Provide training to customers about process, usage, and maintenance
• Manage and resolve customer concerns and issues in a timely manner; communicate and document progress to customers and relevant colleagues
• Document key communications in appropriate Client software including Salesforce
• Develop positive and professional relationships with customers, coworkers, and partners
• Maintain compliance with all OSHA and the company’s safety policies and practices
- Strong organizational and communication skills (both verbal & written)
- Prior customer service experience required, including case management, scheduling, prioritization, dispatching and customer interaction associated with service engagements.
- Able to work in adjusting schedule and respond to emergencies.
- Excellent customer service skills
- People Management experience
- Knowledge of Enphase, SolarEdge, Tesla, Alsoenergy is desirable but not required
- Familiarity and experience with data communication equipment (wi-Fi, powerline adapters, wifi extenders, phone apps)
- Candidate will be customer-centric and provide exemplary problem solving
- Work From Home (Mon-Fri; 9:00PM - 6:00AM PHT)
- Benefits Package from Day One including HMO coverage
- Paid Time Off and Quarterly Sick-Leave Conversion
- Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)
