Reporting to the General Manager, this position is responsible for the development and formulation of policies, procedures and practices to support the operational needs of the hotel. The Director of Talent and Culture supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.
He/she is also expected to take a leadership role in developing a culture that supports the hotel’s strategic goals. The Director of Talent and Culture will lead performance management, talent assessment, and effective labor relationships, including negotiating and administering labor agreements.
Areas of Responsibility
Business Performance
- Prepare, implement and compile data for monthly reporting
- Set periodical Talent & Culture and training budget & forecast
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
Talent & Culture Management
- Formulate and implement policies, procedures and standards pertaining to Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs, and ensuring that they are complied with by other departments
- Oversee the administrative activities of payroll, benefits, legal compliance and employment law
- Develop and propose plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business
- Liaise with employment agencies and other sources for the recruitment of Management employees. Interview, assess and evaluate prospective employees
- Formulate and recommend a sound wage and salary system, which facilitates the attracting and retaining of staff
- Identify, prioritize and meet short and long term training and development needs of the Hotel
- Review the recommendations of staff promotions and career development by respective Executive Committee/Department Heads for the General Manager’s approval
- Represent the Hotel in collective bargaining and contacts with labour organizations and employee representations
- Prepare succession plan for the potentials for middle and senior management level with the department/division heads and General Manager
- Oversee the Hotel’s staff facilities including staff locker rooms, rest rooms, and staff restaurant
- Direct the Hotel’s employee events, social and recreational activities as well as employee recognition programs
- Edit staff newsletters and other in-house staff publications
- Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues
- Maintain confidentiality of sensitive matters/issues
- Ensure compliance with local health and safety regulations
Team Management
- Interview, select and recruit Talent & Culture employees
- Identify and develop team members with potential
- Conduct performance review and manages performance issues that arise within the team
- Constantly monitor team members performance, attitude and degree of professionalism
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify issues and provide a regular forum for department communication
- Perform other reasonable duties assigned by the assigned by the Management
