Position Type:
Full-timeType of Hire:
Experienced (relevant combination of work and education)Education Desired:
Associate's DegreeTravel Percentage:
0%Are you curious, motivated, and forward-thinking? At FIS, we offer the opportunity to work on challenging and relevant issues in financial services and technology. We believe in being part of an open, collaborative, entrepreneurial, passionate, and fun team.
What You Will Do:
- Provide technical support for a software production processing environment.
- Install, maintain, and support application/source code and its components, including third-party software.
- Detect, diagnose, and report related problems.
- Analyze and resolve incidents, problems, or known errors related to application failures.
- Provide technical assistance to programming staff.
- Create and maintain documentation for application software support.
- Provide 24-hour support for applications and supporting software.
- Provide consultation to internal users regarding software capabilities and use.
- Follow escalation procedures to resolve incidents, problems, or known errors.
- Use appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors.
- Assist development teams in requirements definition and system design.
- Verify technical specifications for development projects.
- Act as a project liaison and advocate.
- Assist client support with communications related to incidents, problems, or known errors.
- Plan and support application-specific disaster recovery activities.
- Conduct production support validations and certifications.
- Provide operational reporting metrics to business and IT management.
- Maintain product availability, capacity, and performance according to service level agreements.
- Support application security functionality and related services.
- Participate in change management reviews and validate documentation.
- Provide on-call support and work extended hours when required.
- Perform other related duties as needed.
What You Will Bring:
- Must-have skills/experiences: Application Support/Technical Support L1 experience; Experience with client communication; Proficiency in at least one scripting or programming language (such as PowerShell, Batch scripting); Fluent in English with good written and verbal communication skills.
- Nice-to-have skills/experiences: Basic SQL and Oracle Database knowledge.
- Willingness to work: Weekdays from 7:30am to 4:30pm PHT; Shifting schedule if needed (including weekends); Hybrid setup (at least twice a week).
- Experience: At least 5-7 years of relevant experience; College undergraduates and non-bachelor's degree holders with relevant experience are welcome to apply.
- Working knowledge of applications and utilities used by supported products.
- Diagnostic and problem-solving skills.
- Interpersonal and teambuilding skills.
- Ability to understand and apply concepts.
- Ability to analyze and solve problems using learned techniques and tools.
- Proficiency in Microsoft Office and related software applications.
- Strong organizational skills and ability to handle multiple tasks and meet deadlines.
- Ability to establish and maintain effective working relationships.
What We Offer:
- A competitive salary and benefits.
- Great workspaces with dedicated and motivated colleagues.
- Career development tools, resources, and opportunities.
Privacy Statement:
FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model:
Recruitment at FIS primarily works through direct sourcing. We do not accept resumes from recruitment agencies that are not on our preferred supplier list. FIS is not responsible for any fees related to resumes submitted by agencies, employees, or any other party.
#pridepass
