ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT SUPPORT TECHNICIAN to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
The Site IT Support Technician is an internal customer service and support role responsible for coordinating and providing support focused on employees working onsite, however you will also be required to provide remote support to employees working from home.
Salary: PHP 21,000 + PHP 3,500 monthly perfect attendance bonus
Work Location: Buendia, Makati
Responsibilities
- Deployment and administration of Personal Computers (laptops and desktops) and other IT equipment
- Provide day to day technical and user support for personal computers and other IT equipment
- Basic administration of the telephone system (e.g. Move, Add, Changes to telephone extensions)
- Moving of personal computer equipment to facilitate internal office desk moves.
- Provide the necessary local “hands and eyes” support for 2nd and 3rd level technical support teams to aid with project execution and Incident, Request and Problem Management.
- Ensures daily, weekly, monthly checks are completed and internal operating procedures are followed.
- Submit Knowledge Base articles and update technical and support documentation.
- Monitor ticketing queues and comply with quality guidelines when managing incidents.
- Work with the IT manager to continuously look for ways to improve the overall efficiency and capability of IT systems and infrastructure, and potentially reduce the total cost of ownership for IT operations.
- Assist the IT manager in planning, reporting and local audits.
- Work shifts and provide out of office (on-call) support from time to time.
- Candidate must possess at least a Vocational Diploma / Short Course Certificate on Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
- At least 6 months of experience as Local IT onsite support
- Proactive, enthusiastic and ambitious
- Good team worker
- Excellent problem solving skills
- Excellent customer service skills
- Excellent verbal and written communication skills.
- Willing to work on shift schedules.
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Stong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives
