- Ensures and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales
- Responsible in providing Sales revenue report on a Monthly basis
- Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status
- Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment
- Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are me
- Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests
- Generates and analyses Back Orders and to provide feedback to customers
- To provide information and solution to customer inquires
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