Position Type:
Full-timeType of Hire:
Experienced (a combination of relevant work experience and education)Education Desired:
Bachelor of Commerce/BusinessTravel Percentage:
0%The financial world moves quickly, and at FIS, we move even faster. Our teams are empowered to learn, grow, and make a positive impact in their careers and communities. We're dedicated to delivering innovation that improves how the world pays, banks, and invests. If you're looking for personal and professional growth, we want to know: Are you FIS?
About the role:As a Product Support Representative, you'll work closely with FIS clients to provide comprehensive support for our products. You'll address customer concerns and issues that arise during installation, operation, maintenance, or product application.
About the team:The Global Asset Finance Client Experience (CX) team is here to support Asset Finance clients in managing our software on a day-to-day basis.
What you'll be doing:- Provide in-depth product support to FIS clients through phone, email, or support tickets.
- Resolve customer concerns during installation, operation, maintenance, or product application.
- Troubleshoot problems with equipment or software and recommend solutions.
- Recreate client issues in a test environment and document how applications and systems support business processes.
- Utilize interpersonal skills and technical expertise in responding to daily client-centric activities.
- Manage client relationships.
- Perform other related duties as assigned.
- At least 10 years of experience in application support for banking or financing software.
- Knowledge of Leasing and Lending application configuration is a plus.
- Experience in software management, configuration, and client deployment.
- Ability to work on weekends twice every quarter (8 times a year).
- Strong analytical, organizational, and time management skills.
- Ability to work independently.
- Excellent communication skills and strong problem-solving abilities.
- Knowledge of FIS products is a plus.
A career at FIS is more than just a job. It's an opportunity to shape the future of fintech. At FIS, we offer:
- Flexible working arrangements (requirement to be on-site in Makati 2 times a week)
- Day shift schedule
- Continuous learning and development opportunities
- A collaborative work environment
- Opportunities to give back to the community
- Competitive salary and benefits
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Privacy Statement:
FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.
Sourcing Model:
Recruitment at FIS primarily functions using a direct sourcing model. We primarily hire directly and do not accept resumes from recruitment agencies that are not on our preferred supplier list. FIS is not responsible for any fees related to resumes submitted through job postings, our employees, or any other part of our company.
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