Responsibilities:
- Lead day-to-day operations by ensuring sessions go as planned and future sessions are set up for success
- Manage a team of Customer Experience Associates (some are internationally based) who are on live operations front lines
- Ensure our coaches are successful by supporting them in building and managing their business
- Manage new client bookings and troubleshoot reschedules and cancellations
- Develop and maintain a knowledge base of the evolving products and services
- Up level the entire customer support from basic communication templating to building out the next gen support CRM
- Build and manage operation processes (location logistics, go-to-market experiments, payment flow, and more!)
