What your day will look like?
We are looking for BOH Claims Consultants to join our team, assisting Australian customers. You will be representing our insurance partner, helping to resolve major property damage claims.
You will be working alongside our Australian team to progress property claims to finalisation, and supporting with the hygiene of critical claims processes. These processes include:
- Completing tasks on claims and liasing with Suppliers to organise repairs
- Approving payments to suppliers and customers
- Drafting claims correspondence
- Updating claims with accurate information received from Suppliers
- Reviews and tracking of claim progression
An overview of the role;
- Shift assignment is from 6:30am – 3 pm, Dayshift (M-F)
- Onsite Work Set Up
- Full Time Roles Available
How you will do it?
- Build authentic relationships with customers through end to end claims management, assessing each situation on an individual basis
- Manage inbound and outbound calls to resolve enquires and answer concerns related to property damage
- Liase with suppliers and repairers to validate, assess and repair property insurance claims
- Accurately record detailed customer interactions and process account information
- Accurately manage customer expectations regarding their insurance and claim process
What About You?
- Passionate about customer service and helping others
- Confidence in taking ownership of calls to problem solve and come up with solutions
- A high degree of patience and empathy for others in difficult situations
- Able to multi-task and manage time effectively without compromising service levels
- Team player, working collaboratively to exceed expectations
- Highly adaptable and welcomes change
