Position: Operations Manager/Chief Operations Officer (COO)
Pay Range: Up to $2000/month
About the Role:
We are currently on the hunt for a skilled, experienced, and dedicated Operations Manager/COO to oversee the daily operations of our e-commerce stores. The ideal candidate will possess a strong understanding of e-commerce dynamics along with skills in project management, supply chain, HR, and operations management.
Duties and Responsibilities:
- Oversee daily operational activities of our e-commerce stores.
- Organize and manage supply chain logistics to ensure products are supplied to meet business targets.
- Develop and implement operational policies and procedures to improve efficiency and effectiveness.
- Spearheaded the recruitment process of new team members, identified future hiring needs, and ensured team growth aligned with business objectives.
- Oversee human resource management, including staff training, performance evaluations, and promotions.
- Exercise advanced project management skills in planning, monitoring, and controlling different projects effectively.
- Lead process improvement initiatives to reduce operational costs and increase customer satisfaction.
- Collaborate with the executive team to develop strategies and set goals for growth.
- Monitor performance and report on metrics.
- Handle any crises or problems that might affect operations.
- Proven experience as Operations Manager, COO or in a similar role.
- Experience in ecommerce business operations.
- In-depth knowledge of HR functions (recruitment, training, evaluation) and supply chain procedures.
- Understanding of business functions such as HR, finance, and marketing.
- Exceptional project management and organizational skills.
- Strong problem-solving and decision-making skills.
- Excellent communication and leadership abilities.
- BSc/BA in Business Administration or relative field; MSc/MA will be a plus.
