The Corporate IT Digital Workplaces is a group of clustered teams working together to deliver optimum day-to-day operations performance of the Corporate Workplace and its surrounding infrastructure. We exist to provide our colleagues and stakeholders with a productive environment where you can forget about IT as we take care of the rest.
Your key tasks
- Subject Matter Expert - you will be part of the Diverse Services team which work closely with the Service Desk team acting as an L2/L3 escalation. You will be supporting our end-users and stakeholders also via various channels (phone, email, tickets, and remote/on-site support) using advanced incident analysis and resolution techniques
- Proactive - Monitoring, maintaining, implementing changes, and improving various IT processes and services that is being handled within the Diverse Services team
- Courageous - Quick to adapt in a fast-paced working environment and be flexible enough to handle new tasks beyond your comfort zone
- Document master - Document systems, processes, and procedures you have responsibility for and keeping them up to date
- Task Finisher - Complete tasks and/or projects on time and within budget
- Have fun while doing all of the above!
