The Technology Support team is the first point of contact for all Incidents and Service Requests, through tickets, phone, or onsite support. As a member of the Support team, you will participate in both Customer Service and Support for employees of the brands we provide shared services. You will also participate in local project work across infrastructure and business applications.
You will be someone who thrives on delivering excellent service and support to end-users. While at the same time, be able to keep an overview of the brand technology.
As a member of the Support team, you will work from the Makati office 5 days a week and be part of a rotating weekend roster.
This role will suit a complex problem solver and you will enjoy taking accountability and responsibility for efficiently closing technical issues.
You will be part of an international team, gain many opportunities to upskill and find your niche in an environment that encompasses all aspects of Technology; 3rd party applications, systems, databases, software development, and cloud technologies.
In this role you will be responsible for:
- The Onsite IT service and support in the Makati office, 5 days a week
- Resolve tickets (incidents and service requests) across Australia and the Philippines within agreed upon SLA times
- Communicate reoccurring issues to impacted employees, in cooperation with the team and management
- Employee onboarding and offboarding tasks, including user administration and orientation
- IT Asset management including procurement, deployment, delivery, repair and inventory
- Office AV configuration and maintenance, including meeting rooms, printers
- Communicating new services and features to users
- Perform other tasks assigned by Management
- Weekend Support and On-call support when needed
