IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES
Position: General Manager / AirBnb Specialist
Work Hours: Monday to Friday, 8:00 AM to 5:00 PM EST / 9:00 PM to 6:00 AM Philippine Standard Time
Holidays: US and/or Philippine holidays
Pay Range: $800-$1,500 per month
Company/Client Overview:
Welcome to our company! your key to tailored stays across South Florida! Whether you seek a relaxing beachfront retreat or an urban oasis, our company crafts unforgettable experiences just for you. Our virtual assistant is here to personalize every detail, ensuring your stay is as unique as the vibrant destinations we serve. Discover the perfect blend of comfort and style – where your ideal getaway becomes a reality.
Responsibilities
- Manage Airbnb listings, including updating listing information, pricing, and availability
- Respond to guest inquiries and communicate with guests throughout their stay
- Coordinate check-in and check-out processes
- Handle any guest issues or complaints promptly and effectively
- Provide recommendations to guests for local activities, attractions, and restaurants
- Ensure that the Airbnb listings meet high standards of cleanliness and maintenance
- Monitor and manage guest reviews and ratings
- Disputing reviews with Airbnb through understanding and referencing their Review Policy
- Initiating and tracking claims and resolutions through AirCover, Resolution Center, or other coverage plans
- Financial reporting for clients monthly
- Invoicing clients and tracking invoices to make sure they are paid
- Communicate with cleaners to make sure properties are completed and pictures are provided, and needed supplies are reported
- At least 3 years of experience as an Airbnb virtual assistant is required
- Familiarity with the Airbnb platform and management tools
- Experience with using Hostaway is preferred
- Excellent communication skills, both written and verbal
- Strong customer service skills
- Attention to detail and ability to manage multiple tasks
- Ability to work independently and meet deadlines
