**LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES**
Position : Technical Support Specialist
Working Hours : Mondays to Fridays; 3:00AM to 11:30 AM PST
Salary range : $800 - $1,200
BACKGROUND OF THE COMPANY:
The company is an an AI-driven CRM, marketing, and analytics software system for all home service businesses.
ABOUT THE ROLE:
We are seeking a Technical Support Specialist responsible for providing our customers with exceptional support, ensuring their queries and concerns are resolved promptly and efficiently.
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Create tutorials for new features and how to get setup in Copilot.
- Create articles for help and support database.
- Join and take Zoom audio/video calls and web chats to support and troubleshoot for users.
- Create social media posts for FB page and IG (client testimonials, pieces of Zoom calls recording, new features, software comparisons).
- Create content for FB Group (tutorials of features, answer questions and moderate community, attend team meetings for support and training.
- Manage billing and subscriptions in Stripe for users that are having trouble.
- Stay involved in Jira and Notion project management for bug fixes and dev team features.
- Minimum of 2+ years of experience with Technical Support and/or Customer Service experience.
- Working knowledge and experience of using collaboration tools like MS Offices and Google Workspace.
- Working knowledge and experience in using communication tools like Zoom, MS Teams, and Google Meet.
- Proven experience in a customer-facing role, preferably handling technical support, customer service, and chat support.
- Proven track record of delighting customers and exceeding their expectations.
- Proficiency with any customer service software.
- Strong written and verbal communication skills. Must have at least Above Average communication skills.
- Friendly and empathetic demeanor.
- Exceptional problem-solving ability, backed by good judgment.
- Ability to collaborate across departments and teams.
- High school diploma or equivalent.
Holidays: US Holidays
