PTW, a gaming services company, is looking for a talented L&D professional to join at an exciting phase. This is a stand-alone role for a start-up entity in the Philippines.
The Learning and Development Specialist (L&D Specialist) will focus New Hire Training and Job specific trainings as needed by the Operations team. The L&D Specialist will learn and implement the process flow to ensure building skills, upskilling, and drive performance metrics aligned with PTW organization goals.
Content Design and Development:
- Coordinate with the Content team to design course materials as per training/event requirements.
- Develop modules and course material based on the designs.
- Create and adapt curriculum for a variety of audiences and learning delivery methods.
- Develop complementary training materials that enhance learning options, including participant and leader guides, manuals, reference cards and certifications.
- Modify programs as and when required.
- Ensure available contents meets the process standards.
Coordination:
- Manage and coordinate training enrolments.
- Design, prepare and order educational aids and materials as and when required.
- Act as the SME within the business for anyone with questions or queries regarding New Hire Training and development plans.
- Develop and maintain organizational communications such as bulletin boards and newsletters. to ensure employees have knowledge of training and development events and resources.
- Gather feedback from trainers and trainees after each educational session.
Delivery:
- Deliver New Hire Training.
- Deliver Refresher Training.
- Deliver basic and intermediate modules for developmental trainings as assigned by the lead/manager.
Evaluation:
- During recruitment completes L&D rounds as per the process.
- Analyse training feedback (L1, L2, L3) and create reports.
- A bachelor’s degree preferably. In absence of a degree needs to hold at least two (2) years of work experience as a voice coach or a trainer in the BPO sector. Should have relevant certification in training/linguistic/coaching domains.
- With advance level discourse and comprehension – Written and Verbal
- Basic Excel skills , vlook up, h lookup and Power point presentation
- Classroom management
- Statutory Benefits
- Annual Leave
- HMO upon first day of employment
- Fun, diverse, inclusive and collaborative work environment
- A fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.
