This role is primarily responsible for supporting Program Manager(s) in various Global Leadership Development programs, including but not limited to Effective Manager, Accelerate, Elevate, Leader As Coach, and Manager Monday. This includes providing administrative support in training administration and maintenance of relevant HR programs and/or systems.
Responsibilities & Duties:
- Coordinate training events including sending out welcome emails, training invites, follow up emails, assigning training/completion certificates, create and collect training evaluation/feedback surveys.
- Support the development of training and feedback reports by updating accurate data bases, collecting relevant report data, and creating post-training reports.
- Provide technical support across virtual webinars and other assigned processes.
- Update program spreadsheets tracking attendance, etc.
- Maintain training records including uploading of training materials in relevant HR systems.
- Manage our program inboxes (Global Talent Development, Elevate etc.), BaseCamp and Teams channels.
- Support the creation of courses in AECOM University
- Order, track, and assign Psychometric assessments.
- Escalate identified issues and concerns to the Team Lead/Program manager for timely resolution.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
