Royal Service Supervisor
Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.
What you will be doing:
Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
- Ensure all colleagues are up to date with “Royal Service” software system
- Train all Royal Service colleagues
- To have a complete knowledge of the hotel’s emergency procedures
- Handle Guest concerns and react quickly, logging and notifying proper areas
- Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
- Attend regularly scheduled departmental meeting
- Schedule colleagues in accordance with the departmental budget
- Balance operational and Colleague needs
- Follow all safety policies
- Other duties as assigned
