- 5+ years' experience as project/program manager/Subject Matter Expert, delivering complex system-integrated business application projects. Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross-functional, global project teams.
- Motivated self-starter with the ability to work independently while coordinating activities with cross-divisional teams to achieve desired results, effectively prioritize and multi-task under tight deadlines.
- Ability to successfully engage in multiple initiatives and complex situations simultaneously
- Visa subject matter and/or payments expertise
- Strong organizational skills, as well as the ability to adapt quickly to changing priorities, assignments, and roles
- Excellent analytical, communication, written, presentation, interpersonal, and time management with the ability to interact professionally with a diverse groups of executives, managers, and subject matter experts
- Understanding of Genesys IWS, Chat, Telephony, IVR and associated routing, queue functionality and reporting
- Understanding and a willingness to learn Artificial Intelligence related to Bot and reporting functionality
- Experience with Knowledge Management systems and methodologies and KM governance
