Job Objective
The Sales Operations Optimization Specialist acts as the educator, liaison, and partner in pursuing excellence and value in all aspects of the business using the concepts of performance optimization. This role will be responsible for the monitoring and reporting of performance across all the members of Sales Team. Using this data, the SOO Specialist will coordinate with all stakeholders to develop and manage a wide range of performance optimization initiatives. A fast learner with a passion for both people and process development, the SOO Specialist will help raise the bar for optimization ensuring that all initiatives are consistently best of class in quality and aligned with corporate goals, culture and business results.
Key Duties and Responsibilities
Data Analysis
Provide leadership, coaching, and formal / informal training in support of the development of an innovative and engaged work environment, ensuring the application of data driven decision making tools. Provide analysis and metrics on the effectiveness of optimization initiatives.
Database Management
Develops and manages Pilmico’s e-Learning content and design. Manages all SOOP Database and provides timely feedback to program learning partners, sales team managers and immediate superior
Curriculum Development
Ensures timely development of required leadership, selling & negotiation skills and technical training modules in collaboration with internal or external providers. Evaluates and assesses learning effectiveness and makes necessary recommendations for curriculum and/or process improvement opportunities.
Training Design
Conduct needs assessments to identify and prioritize performance optimization needs and methods. Designs, implements, and manages training content, materials, and evaluation tools in support of performance optimization efforts.
Training Implementation
Improved sales support efficiency through personnel training, and implementation of new and effective training guides and tools. Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported. Supports the creation and implementation of Pilmico’s Internal Trainers’ Certification and other company learning programs.
Digital Solutions
Spearheads the digital solutions initiatives within the category of his or her scope, ensuring that online activities are thorougly monitored, properly executed, and coordinated. Ensures the alignment of all digital contents with Brand and Marketing.
Administrative Support
Generates presentations and sales support documentations for the consumption of the team and the management.
Leads in ad-hoc projects and programs across the department.
