Duties and Responsibilities
Customer Interaction and Support:
- Respond to customer queries via phone, email, or chat promptly and accurately.
- Identify and assist customers with specific needs.
- Handle complaints regarding unfulfilled orders professionally.
- Provide alternative options for out-of-stock or discontinued items.
Order Processing and Management:
- Efficiently process orders and distribute receipts.
- Accurately input orders into the database in a timely manner.
- Ensure Sales Targets are met by delivering orders on time and complete for assigned accounts.
- Encode and process Sales Orders details accurately in SAP, including picklist and delivery receipts.
- Timely resolve issues related to order fulfillment and customer service.
Inventory and Reporting:
- Monitor inventory and provide alternative options for out-of-stock or discontinued items.
- Prepare invoices, shipping documents, and order reports for management.
- Submit reports on time and fulfill other operational and business requirements.
Sales Support and Communication:
- Provide salespeople with trends reports and necessary information.
- Maintain efficient communication regarding order fulfillment and customer issues.
