Responsibilities (how we will measure success)
- Responsible for overseeing workflow management in Manilla for payment processing and banking admin tasks.
- Responsible for preparing work to agreed internal deadlines to the expected standard
- Knowledge of Trident and banking systems including a good understanding of various client payment processes
- Knowledge of payment cut offs, internal deadlines for payment processing and ensuring early escalation of issues to GPT team managers in Belfast
- Minimize risk to IQ EQ by following procedures and checklists
- Act as Trainor to our new team members
- Be proactive in identifying development and training requirements
Tasks (what does the role do on a day-to-day basis)
- Ensure all payments are appropriately processed, and all emails received into the team mailboxes are actioned
- Ensure all payments are processed accurately and delivered to required timescale
- Establish and maintain effective lines of communication with GPT Managers and authorizers
- Identify areas for improvement re: GPT processes and offer solutions
- Providing support and training to the rest of the team, and other teams as required
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