We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Position: Customer Care Specialist
Reporting to: Customer Care Team Lead
Location: Ortigas Center, Pasig City (Onsite)
Working Hours: Mid/Night Shift
Start Date: ASAP
About Aptean
Aptean is a global provider of mission-critical, industry-specific software solutions. At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.
Job Description
This role is expected to drive customer satisfaction and “white glove support” by answering inquiries via all available channel of communications, coordinating with account managers, addressing pain points, and maintaining cohesive cross functional communication.
What your responsibilities are:
Provide full range of customer service to assigned clients by phone or email. Full range of customer service includes handling of incoming calls and outgoing calls. The offered customer interaction should be of highest quality, accurate, polite, and competent.
Customer care representatives work duties can as well include data entry to clients’ programs and other tasks. The data entry tasks should be made on account ownership, precise, and without mistakes.
Additional responsibilities may be added as the needs of the business change and expand.
Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
Help to keep motivation high by being supportive to your colleagues
Meet, and exceed targets set by your operations for different clients/projects.
Propose ideas for continuous improvement.
Meet or exceed all attendance minimums.
Be actively involved in problem solving and propose improvements to processes.
You will be successful if you have:
A positive can-do attitude.
Have very good interpersonal skills (both written and oral)
Take ownership for quality, competence, and commitment.
Be highly motivated and prepared to work hard.
Have high personal energy and enjoy a lively environment.
Be highly flexible and welcome change/improvements.
Knowledge and Skills Required:
1 year or more of customer service experience
Completed at least 2 years of college education
Computer and tech savvy
Excellent understanding of the US or North American culture and customer – demonstrate the ability to empathize and connect with the customer
Excellent written and verbal English communication skills
Demonstrate the grit to be part of a growing team and recognizes opportunities to move up and contribute in a bigger role later on
Join the A-Team and experience the A-Life!
