The IT Helpdesk Support will help to learn the business procedure of the company and to provide support to our staff. This position will directly report to the IT Helpdesk Leader.
Key responsibilities include:
- Study the company’s business system logic and procedures.
- Support our staff and clients in understanding the system, logic & procedure.
- Troubleshoot bugs in our systems reported by our staff.
- Get staff’s new-feature or improvement requests to the manager.
- Track system issues and make bug reports to the manager for bug analysis.
- Proactively monitor our systems and communicate within a multi-location infrastructure.
- Assist remote coworkers on local software, hardware, and network issues investigating and troubleshooting.
