JOB REPSONSIBILITIES
To process all orders efficiently, accurately and in line with policies and procedures and advise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price/sku changes).
Provides visibility to customers on order status.
Enhances work practices and derive efficiency.
To run and follow up on control reports to ensure that the order to payment process is fulfilled.
MINUMUM JOB REQUIREMENTS
Bachelor's Degree Holder
With 2 years relevant Customer Service/BPO experience
Fluent in business language of customer, with strong written and verbal communication skills.
Experience in order and complaint management
Capable of working in a dynamic team environment
Works within established procedures with a low level of supervision with an ability to make sound decisions by assessing each situation using standard procedures
Identifies problems and relevant issues in straightforward situations
Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel
SAP - ERP system knowledge preferred
Flexible with ANZ work hours – if required to cover holiday calendars
Fluency in English is required.
