• Reviews delinquent accounts and sends form letters and statements to customers regarding payment. 

• Composes and follows up with collection and adjustment letters regarding terms of payment, etc. 

• Analyzes account status and recommends collection procedures should existing transactions prove ineffective. 

• Checks and processes remittances and follows up on discrepancies, processes returned goods appraisals. 

• Oversees the collection of payment for past due receivables of his/her assigned portfolio. 

• Responsible for handling and follow ups on pending issues and disputes. 

Major Responsibilities: 

• Handles and collects transactional and strategic accounts/customers. 

• Calls (outbound/inbound), sends emails/fax to customers about their accounts and past due invoices. 

• Sends statement of accounts. 

• Identifies disputes and escalates to responsible resolvers. 

• Creates necessary reports (weekly aging, daily cash collection, daily utilization, top past dues, month end reports, etc.) for local management and US POC/counterparts. 

• Assists cash application group with payment details. 

• Maintains and updates customers' account information in the system. 

• Documents all collection activities in the system. 

• Reviews delinquent accounts and suggest credit hold if necessary and applicable. 

• Coordinates (calls/emails) with Sales, Customer Service group, Claims and Returns for any disputes raised by customers, performs basic research until resolved. 

• Suggests to customers to use credits on account to be used to close open invoices. 

• Negotiates with customers payment issues. 

• Does account reconciliation after research on debits/credits and recommends necessary action (matching adjustment) to Cash application group for implementation. 

• Advises POC and counterparts of any cash flow problem/terms dispute of customers to mitigate impact on past due and cash collection. 

• Responsible for other ad-hoc tasks assigned by superior/management. 

Required Education / Experience / Skills:  

• Education: Must possess at least a Bachelor’s degree in Business or Finance (No CPA Requirement). 

• Experience:       Minimum one (1) year experience in credit & collection on a B2B environment 

• Proficient in MS Outlook, Excel, Word, and other MS Office applications. 

• Experience in Oracle system is a plus but not preferred 

• High analytical Skills 

• Excellent verbal and written communication skills (knowledge of a foreign language is a plus) 

• Above average problem solving skills 

• Willing to work on night shift (9:00 PM-6:00 AM, Mondays thru Fridays) 

• Team Player and excellent interpersonal skills 

• Ability to interface with others