- Perform assigned contact center services transactions by following standard methodologies resolve HR systems related tickets.
- Processes repetitive and similar cases (individual/bulk).
- Escalates complex HR systems transaction teams or process leads for support.
- Perform standard systems guidance and walkthrough as needed.
- Update the contact center ticketing system for assigned transactions.
- Works on BPAA transactions
- Escalate identified issues and concerns to the Team Lead for timely resolution.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
- Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
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