Primary Responsibilities:
- Job order registration / Records management / Sample management
- Inspection/Audit/Test report generation
- Assist in sending of payment reference and instructions to customers
- Attends to inbound calls and incoming documents, samples and walk-ins/visitors
- Proposal generation for routine services with supervision from Sales and Operations
Specific Responsibilities:
- Handles job order creation and/or update records/database on job order status following the appropriate procedures for job registration.
- Prepares and dispatches document package (Certificate/LTR, Invoice, Proposal, Letter, etc.) with approved results or reports through appropriate means (by e-mail, courier, or delivery).
- Updates the corresponding form/documentation/record/database/facility provided or required related to report generation.
- Maintain documents and files/keeps them on corresponding job folders and/or prepare documentation for archiving.
- Coordinates with operation or affiliate, as needed on issues affecting the registration, proposal, reports or collection.
- Coordinates with Customer on required related documents or provide Customer of any relevant document after registration, i.e. claim stub, invoice, etc.
- Prepares proposal for routine services with the guidance of Sales or Operations.
- Regular submission and updating of weekly/monthly KPI monitoring report.
- Assist in the maintenance of the Quality Management System.
- Performs other related duties as may be assigned either to achieve departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
- Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
- Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
- Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
- Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
- Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
- Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
- Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
- Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
- Fulfills the requirements needed in the success of the QHSEE Management System
- Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations
