About the job
Reporting to the Customer Relations Manager, this TEAM LEADER role is to ensure a positive and joyful shopping experience for all IKEA visitors and customers. This is done by ensuring Easy Buying department is fast and efficient for our customers, and cost-effective for the IKEA store, handles customer’s issue in reliable and friendly way and supported co-workers in their daily work.
Your assignment
You will lead and manage the Easy Buying function in the store to fulfil the following:
- You build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations thereby stimulating more frequent visits;
- You understand customer motivation and expectations and play an active role in turning them into commercial opportunities;
- You ensure a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit;
- You keep areas of responsibility in shape as new and always keep work areas efficiently equipped during trading hours;
- You empower co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible;
- You are always available to deal positively and quickly with issues raised by customers;
- You lead by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise customers’ experience;
- You are expected to assist customers to arrange for transport and assembly services through a well-managed Service or Home Delivery Desk
