ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced DATA ENTRY SPECIALIST FOR MEDICAL RECORDS to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
- Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
- coordinates with US insurance providers
Job Description:
- Provides customer support through different communication channels (Phone, email, chat).
- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
- Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
- At least 1 year of Healthcare BPO experience reviewing medical records
- Familiar with common medical terms
- Excellent verbal and written English Skills
- Proficiency in using MS Tools and Applications
- Residing within Greater Manila Area
- Amenable working shifting schedules
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
