This role is responsible for managing simple finance-related queries via calls, chat, and emails and should be able to manage several conversations at once, while still providing the best possible support to our customers using English language.
- Answer finance-related queries via calls, chat, and case management tool based on standard operating procedures and methodologies.
- Provide guidance to AECOM employees in submitting requests in the case management tool.
- Audit assigned invoices and expense reports in compliance with policies and procedures.
- Perform assigned processes including but not limited to preparation or reports, reconciliation of designated accounts, and managing aging within the assigned functional areas.
- Cooperate with senior Finance team members on more complex queries or requests to obtain the resolution.
- Communicate the final resolution to the requestor as per agreed SLA.
- Identify areas for process improvement.
- Escalate identified issues and concerns to the Team Lead for timely resolution.
- Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
- Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
- Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
