Supported by a comprehensive onboarding and training process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).
As a Client Services Agent you will be responsible for:
- Proactively assisting clients to identify and help them with their building inspection needs
- Providing an excellent level of service via phone and email
- Taking accountability for issue resolution and escalating problems where needed
- Achieving individual KPI targets
- Maintaining a strong communication performance culture amongst the team and ensuring team targets are achieved
- Demonstrating you live and breathe our values and behaviors
- Continuously looking for ways to improve the customer experience
