The core of this role is to be the strong CPS expert for the Philippines market. Partnering with clients to deliver consumer panel analytics and service that will add value not only to the client business, but the NIQ organization.
Responsibilities
New client service leader:
- Will be the main service person for newly won strategic client. Manage the day-to-day relationship with a specific portfolio of CPS clients and/or categories, in an analytics and insights capacity, ensuring client needs are met in a timely fashion and beyond expectation
- To act as a CPS SME within the local market and join Sales to pitch new clients. You will be mostly responsible for showcasing the NIQ CPS capability in real business situations.
CPS Thought leadership and analysis consultant:
- Will be the key person to provide the thought leadership of PH part for those cross category and general understanding.
- Will play the consultant/coach role for local CS team to turn to for doing CPS analysis.
- Will work with local CS team to work out the “Best Practice “of analysis flow and become an active contributor in a regional community of CPS experts by sharing best practice
Leader and escalation point for CPS product related questions:
- Panel Enhancement: Lead the process of CPS panel enhancement as the central communication point between CS team and PL/Operation team.
- Data challenge: Internally, lead communication with different functions to solve escalated CPS data challenges in reasonable cycle time. Externally, together with account AD/Consultant to explain the data challenge to clients.
