Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Use Workboard on a daily basis.
- Ensure arrival notices are communicated to overseas and customers.
- Ensure accurate and timely client and vendors billing.
- Meet compliance at all times to regulations internal and external in accordance with government regulations
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Meet KPI standards in accordance with Company’s procedures.
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Take ownership on the tasks been assigned.
