As a Marketplace Content Associate, you will report directly to the Marketplace Quality Associate Manager. You will perform content moderation in all areas related to marketplace quality across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.
Responsibilities:
- Perform manual moderation functions for incoming ads / users from different sources of report.
- Ensure listings and users in our platform are compliant to our policies.
- Identify and act on suspicious or undesirable content or behavior in our platform.
- Perform moderation functions using different tools.
- Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
- Send and Respond to tickets in relation to S&Q iniatives, fraud, disputes, account enforcement, and respond to authorities.
- Respond to escalation from different channels in the organization
