The Program Coordinator will join a team of professionals working in a fast-paced, team environment, who will facilitate and manage various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. In addition, the Program Coordinator also provides first-level customer support to Hiring Managers and Supplier Partners, whilst triaging queries to the appropriate point of contact/s.
Requirements:
- Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
- Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
- Maintain and update worker assignments to reflect appropriate changes.
- Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
- Conduct research and analysis to resolve client or supplier inquiries as needed.
- Provide program status reports to leadership as required.
- Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking).
- Constant interaction with vendors to ensure new hire paperwork is completed on time so the contractor can start assignments on time.
